MDM
Orders
- Tracking my order and order statuses explained
- Country-Specific Requirements for Shipping and Storing Assets in Our Warehouse-Covered Regions
- Where do we need receiver identifier (e.g. CPF, CNPJ) to place an order?
- How can I place an order to our office?
- Request a quote for bulk orders
- How to update the category limits for an exceptional order?
Offboarding
- What is the process for Offboarding an employee?
- What is the procedure to handle incomplete asset names in offboards?
- How can I offboard to the office or to the warehouse?
- Warehouse sanitation process
- How do you contact offboarding employees when they are not responsive?
- How to Check Offboarding Statuses in Workwize
Repairs
Return requests
IT Asset Disposition (ITAD): From Resale to Secure Asset Destruction
- How the Resell Service Works: Step-by-Step Overview
- What Devices Are Covered by the Resell and Destruction Services?
- What is the Geographical Coverage for Our Resell and Destruction Services?
- What are the Service Level Agreements (SLAs) for Resell Service?
- How the Disposal Service Works: Step-by-Step Overview
- What are the Service Level Agreements (SLAs) for Destruction Service?
Warehouse & Bufferstock
- What is the process for disposal/recycling?
- How do I order a product from our own stock?
- How do I order a product from our own stock?
- How do I send my stock to the warehouse?
- How can I place an order to our warehouse?
- How do check our stock levels?