Scenario: An offboard request is received for assets with incomplete naming (missing details)
When handling incomplete asset names during offboarding, our team follows a structured procedure to ensure proper visibility and clarity.
Upon receiving an offboarding request, we first verify that all asset names comply with our Naming Format. This step is crucial for maintaining accurate records and streamlining the asset collection process.
If any asset names are incomplete or do not meet the format requirements, our team initiates a correction process. As part of this, a form is automatically sent to the departing user, allowing them to provide any missing details regarding the assets in question. The user’s prompt response ensures that all information is up to date, and only then do we proceed with the collection of the assets. This approach helps avoid confusion, delays, and ensures that our asset management records remain accurate and complete.
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